Frequently Asked Questions

Yes — every Cassia Milano order ships free, right across the United States. There's no minimum spend and no shipping charge added at checkout, whether you're ordering a single cardigan or a full winter layer-up.

We dispatch every order within 1 business day. Standard shipping then arrives within 5–7 business days — so your order lands within about 6–8 business days in total (1 business day to dispatch + 5–7 business days in transit). Orders placed on weekends or US holidays are dispatched the next business day.

As soon as your order is dispatched, we'll email you a shipping confirmation with a tracking link so you can follow it all the way to your door. You can also use the Track Your Order page at any time.

We ship to all 50 US states, including Alaska and Hawaii, and free shipping applies to every US address. Hoping to order from outside the United States? Email us at support@cassiamilano.com and we'll let you know what we can arrange.

Yes — we deliver to residential and PO Box addresses nationwide. For APO/FPO and military addresses, place your order as normal and email us your order number so we can make sure it routes correctly.

We offer a 30-day, hassle-free return policy from the date your order is delivered. Items just need to be unworn, unwashed and in their original condition with tags attached. You can start a return any time at our Return Policy page.

Head to our Return Policy page, or email support@cassiamilano.com with your order number and we'll walk you through it. Need a different size or color? Let us know and we'll help you exchange it.

Once your return reaches us and passes a quick inspection, we process your refund within 3–5 business days to your original payment method. Depending on your bank, it can take a few extra days to appear on your statement.

Every product page has a full size guide with measurements in US sizes, plus a fit note telling you whether that style runs slim, true to size or relaxed. Still torn between two sizes? Email us your usual size and we'll point you the right way.

Our pieces are cut with a slim, Italian-inspired line. If you're between sizes, prefer a relaxed drape, or plan to layer a sweater under a coat, we'd suggest sizing up. The fit note on each product page always flags anything that runs particularly slim or oversized.

To keep knits looking their best, we recommend a cold gentle or hand wash, reshaping while damp and drying flat rather than hanging — which can stretch the shoulders over time. Store sweaters and cardigans folded. Always check the care label on your specific piece first.

We accept all major cards — Visa, Mastercard and American Express — along with PayPal, Apple Pay and Shop Pay. You can also split your order into interest-free installments with Afterpay at checkout.

Yes. Choose Afterpay (or Shop Pay's installment option) at checkout to split your order into interest-free payments and have your pieces shipped right away.

Absolutely. Every transaction is protected with 256-bit SSL encryption and processed through Shopify's PCI-compliant checkout. Your full payment details are never stored on our servers.

Any applicable sales tax is calculated automatically at checkout based on your shipping address, so the total you see at checkout is the total you pay.

Yes — the more you layer up, the more you save, and the discount is applied automatically at checkout:

• Buy 2 items — 10% off
• Buy 3 items — 15% off
• Buy 4 items — 20% off
• Buy 5 items — 25% off

It's the easiest way to build out a winter capsule of cardigans, sweaters and coats in a single order.

Because we dispatch quickly, email support@cassiamilano.com as soon as you can with your order number. If it hasn't shipped yet, we'll gladly change the size, update your address or cancel it for you.

Email us any time at support@cassiamilano.com. Our team is available Monday–Friday, 9am–5pm ET, and we reply to every message within 24 hours on business days.

Order confirmations are emailed within a few minutes of checkout. If yours hasn't arrived, check your spam or promotions folder first, then email us at support@cassiamilano.com and we'll resend it right away.